Stretch Service ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (stretchservice.com) or use our mobile assisted stretching services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

Name, email address, and phone number (when booking or contacting us)
Service address or session location
Payment information (processed securely through third-party providers)
Health information you voluntarily disclose for session customization (injuries, medical conditions, physical limitations)

Automatically Collected Information

Browser type, device type, and operating system
IP address and approximate geographic location
Pages visited, time spent, and navigation patterns on our website
Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

Schedule and deliver stretching sessions
Communicate with you about appointments, promotions, and service updates
Process payments securely
Customize sessions based on your physical needs and goals
Improve our website, services, and customer experience
Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party providers who assist us with payment processing, website hosting, analytics, and communication tools. These providers are contractually obligated to protect your data.
Therapists: Your name, session location, and relevant health information are shared with your assigned stretch therapist to deliver your session.
Legal Requirements: When required by law, regulation, or legal process.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We may use:

Essential Cookies: Required for basic website functionality.
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and session records are typically retained for up to 3 years.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@stretchservice.com or call (888) 734-7274.

8. Children's Privacy

Our services are not directed to individuals under 18 without parental or guardian consent. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Phone/Text: (888) 734-7274
Email: hello@stretchservice.com
Address: 150 W 47th St, Nationwide